The website and Application is owned and operated by us/ Masterclean, including any page, part, content or element thereof developed for the users. When the user accesses any of the sub-sites (whether belonging to an associate of Masterclean or otherwise) through this website and/or Application, then such sub-sites may have its own terms and conditions, which are specific to such sub-sites.
We do not guarantee that the website and/or Application, or any content on it, will always be available or be uninterrupted. Access to the website and Application is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the website and Application without notice. We will not be liable to the user if for any reason the website and/or Application are unavailable at any time and/or for any period.
The user is responsible for making all arrangements necessary for the user to access the website and Application (including, having access to an internet connection and an appropriate browser).
The user must be competent and eligible to enter into legal binding agreements as determined by the provisions of Indian Contract Act, 1872.
The user must be above 18 years of age and must be a citizen of India.
The user should be of sound mind and should have a firm contractual capacity.
As a part of the registration process the user agrees to provide current, complete and accurate user information and keep it updated, complete and accurate. If we have reasonable grounds to suspect that such user information is untrue, inaccurate, outdated or incomplete, then we retain the right to indefinitely suspend or terminate the registration and refuse to provide access to the Application.
The user shall be responsible for maintaining the confidentiality of his/her/its user ID and password created at the time of registration and the user shall be fully responsible for all the activities that occur under his/ her/ it account.
The user shall immediately inform us in case of unauthorized use of his/ her/ its account or any other breach of security and will ensure his/ her/ its exit from his/ her/ its account at the end of each session. We shall not be responsible for any loss or damage arising from the user’s failure of proper exit.
We reserve the right to refuse access to use the Application to new users or to terminate access granted to existing users at any time without according any reasons for doing so.
The user will not copy, reproduce, republish, download, make available to the public, or otherwise use our website and Application and/ or content in any way except for the user’s own personal, non-commercial use. The user also agrees not to adapt, alter or create a derivative work from any our website and Application and/ or content except for the user’sown personal, non-commercial use. Any other use of our website and Application and/ or content requires the prior written permission of us.
The user agrees to use our website and Application only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use of our website and Application.
It is important to remember that comments submitted to a forum may be recorded and stored in multiple places, both on our website and Application and elsewhere on the Internet, which are likely to be accessible for a long time and the user has no control over who will read them eventually. It is therefore important that the user is careful and selective about the personal information that the user may disclose about himself/ herself/ itself and others, and in particular, the user should not disclose sensitive, proprietary or confidential information in his/ her/ its comments to our public forums.
Any commercial or promotional distribution, publishing or exploitation of the website, Application, or any content, code, data or materials on the website and Application, is strictly prohibited. Other than as expressly allowed herein, the user may not download, post, display, publish, copy, reproduce, distribute, transmit, modify, perform, broadcast, transfer, create derivative works from, sell or otherwise exploit any content, code, data or materials on or available through the website and Application. The user further agrees that he/ she/ it may not alter, edit, delete, remove, otherwise change the meaning or appearance of, or repurpose, any of the content, code, data, or other materials on or available through the website and Application, including, without limitation, the alteration or removal of any trademarks, trade names, logos, service marks, or any other proprietary content or proprietary rights notices. The user acknowledges that he/ she/ it does not acquire any ownership rights by downloading any copyrighted material from or through the website and Application. If the user makes other use of the website and Application, or the content, code, data or materials thereon or available through the website and Application, except as otherwise provided above, the user may violate copyright and other laws of India, other countries, as well as applicable laws and may be subject to liability for such unauthorized use.
The content of the website and Application, including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals, is for informational purposes only. Reliance on any information appearing on the website and Application, whether provided by Masterclean, visitors to the website and Application or others, is solely at the user’s own risk.
The user may be able to link from the website to third party sites and third party sites may link to the site (“linked sites”). The user acknowledges and agree that we have no responsibility for the information, content, products, services, advertising, code or other materials which may or may not be provided by or through linked sites. Links to linked sites do not constitute an endorsement or sponsorship by us of such sites or the information, content, products, services, advertising, code or other materials presented on or through such sites. The inclusion of any link to such sites on our website does not imply Masterclean’s endorsement, sponsorship, or recommendation of that site. Masterclean disclaims any liability for links (1) from another site to this website and (2) to another site from this website. We cannot guarantee the standards of any site to which links are provided on this website, nor will be held responsible for the contents of such sites, or any subsequent links. We do not represent or warrant that the contents of any third party site are accurate, compliant with applicable law, or compliant with copyright or other intellectual property laws. Also, we are not responsible for or any form of transmission received from any linked site. Any reliance on the contents of a third party site is done at the user’s own risk and the user assumes all responsibilities and consequences resulting from such reliance.
We provide the high quality clothing care and use Renzacci Machines, that provide high quality hydrocarbon dry cleaning. SEITZ liquid and powder detergents which are DIN EN ISO 9001:2000 certified are used for the purpose of cleaning.
To provide services, we employ staff who are highly skilled and has expertise in making sure your clothes get the care they deserve;
We believe in providing timely services and are very particular about the turnaround time.
The user can place an order vide an account created on Application;
We operate 7 days a week from 9 am to 9 pm;
The minimum order requirement is Rs.300;
The user can convey any special instruction at the time of placing order or to the pick-up personnel at the time of pick-up.
In any case, the user is unable to place the order due to some technical difficulties, the user can contact us vide e-mail and/or phone.
Pick-up and delivery
There is no extra price quoted for pick-up and delivery;
The clothes will befreshly dry-cleaned and ironed at your doorstep within 48 hours of pick up. However, in case of any delay, we will use best endeavour to communicate such delay to the user;
In case of urgency, the user can use express delivery, which cuts down the delivery time to 24hours. The express delivery costs you twice the normal price for the laundry or dry cleaning ;
The user shall ensure to accept the delivery on time, re-delivery shall be chargeable. However, we can even exempt the charge for re-delivery depending upon case to case.
In case the user is not available to accept the delivery for the 2nd time, the delivery personnel shall bring back the items and the user will be informed of the same. The user will have to pick-up the delivery at its own costs within 7 days of the communication;
It is requested to the users to count the clothes at the time of pick-up and delivery. Once the delivery is accepted by the user, we shall not be responsible for any claim of loss.
We will not be responsible for any loss or damage to any personal belonging left in the clothes;
In case of loss or damage of a cloth by us, we shall reimburse maximum five times of the transaction value paid to us by the user for servicing that particular cloth.
Cancellation and Refund
The user can cancel their order anytime before the pick-up personnel collect the clothes from the pick-up location. There are no cancellation charges levied on the users.
Masterclean may cancel the users order, in the event:
The user fails to make available the clothes to the pick-up personnel;
Masterclean is restricted to provide the dry-cleaning and laundry services for the reason out of their control;
Masterclean considers the clothes damaged and no special instructions were given for the same by the user and/or clothes are not in accordance with the order placed by the user.
In case we cancel the user’s order, we will contact and inform the user for the same vide phone or e-mail.
Refund policy : The membership amount will be refunded after deducting the bank transfer fees and other charges. Kindly contact the customer care to initiate refund.
Discount and Vouchers:
All the discounts and vouchers shall be available and shown to the users on the Application of Masterclean.
The code for the preferred scheme can be applied and used before checking out.
A single voucher for discount can be utilized for single order placed by the user from their account.
Payment: The user can apply for the following packages:
Rs. 2000/- per month plus service tax @ %
Total amount: Rs.2200/-
Rs. 3000/- per month plus service tax @ %
Total amount: Rs. 3450/-
Rs. 5000/- plus service tax @ %
Total amount: Rs. 6000/-
The price list for services provided by us is available on Master Clean Website and App.The user can make payment through:
Cash on delivery
In case the previous orders remain unpaid, we reserves the right to:
Suspend the service;
Withhold the order;
The content and other information on this website and Application is provided on an "as is" basis. To the fullest extent permitted by law, Masterclean:(i) excludes all representations and warranties relating to this website, Application and its content or which is or may be provided by any other third party, including in relation to any inaccuracies or omissions in this website, Application; and (ii) excludes all liability for damages arising out of or in connection with the disclosure of the information and/or user’s use of this website and Application. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or the user have advised Masterclean of the possibility of such potential loss), damage caused to the user in any mannner whatsoever including but not limited to the user’s computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
The use of this website and Application is entirely at the user’s own risk, and in no event shall Masterclean be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or any other monetary or other damages, fees, fines, penalties, or liabilities arising out of or relating in any way to this website, Application or sites accessed through this website, and/or content or information provided herein. The user’s sole and exclusive remedy for dissatisfaction with the website and Application is to stop using the website and Application.
The user agree to indemnify, defend and hold harmless Masterclean, its officers, directors, employees, agents from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Masterclean that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the user pursuant to these terms.
Intellectual Property Rights:
The trademarks, logos and service marks or any other right associated with intellectual property displayed on the website and Application shall be the property of Masterclean or respective third parties. The user is not permitted to use the same.
Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Masterclean owns all Intellectual Property Rights to and into the trademarks "MASTERCLEAN", and the website, Application including, without limitation, any and all rights, title and interest in and to trade names, service marks, logos, domain name, copyright, related rights, patents, utility models, designs, know-how, trade secrets, designs, graphics and inventions, goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. The user acknowledges and agrees that he/ she/ it shall not use, reproduce or distribute any content from the website belonging to Masterclean.
The users agree and acknowledge that any infringement of the Intellectual Property Rights of Masterclean will result in legal action against the user.
If the user or Masterclean terminates the user’s use of the website and Application, Masterclean may delete or retain as per the applicable data retention laws, any content or other materials relating to the user’s use of the website and Application and Masterclean will have no liability to the user or any third party for doing so.
The courts of Noida shall have the exclusive jurisdiction in respect of any and all legal dispute or matter arising out of user’s use and access of the website and Application The parties expressly agree that in case any dispute arising out services rendered, access or use of the website, Application or content they shall make all attempts to resolve it by amicable settlement and discussion failing which, by arbitration as per the provisions of Arbitration and Conciliation Act, 1996. Such Arbitration shall be by a Sole Arbitrator appointed by us. The Arbitration proceeding shall be conducted in Noida, in English language. The Arbitrator shall pass a reasoned award in writing, which shall be final and binding upon the parties.
Any and all notices, statements or other communication relating to any disputes, grievances experienced by the user shall be given or made in writing in the English language and delivered by electronic mail or sent by prepaid post with recorded delivery addressed to us at the address mentioned above.
We do not guarantee that the website and Application will be secure or free from bugs or viruses and the users should use their own virus protection software.
The user must not misuse our website and Application by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. The user must not attempt to gain unauthorised access to our website, Application, the server on which our website and Application is stored or any server, computer or database connected to our website and Application.